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Seagate — Faulty Product Returns Guide

Dead on Arrival

Ingram Micro Returns

Please call Ingram on 09 414-0100 for warranty replacement or fill-in an online RMA form https://nz.ingrammicro.com/Pages/IMReturnsRMA.aspx

Obsolete or discontinued products

Whenever possible, an obsolete or discontinued product will be replaced with the same product. If Ingram Micro is unable to replace your obsolete or discontinued product with the same product, Ingram Micro will replace that product with a new product of similar function and equal or greater value.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
  • Wear and tear associated with normal use
  • Any modification, abuse, accident, disassembly, misapplication, or unauthorised repair
  • Removal of any manufacturer label(s) or sticker(s)
  • Any improper operation, including any use not in accordance with any supplied product instructions
  • Connection to any improper voltage supply
  • Any other cause which does not relate to a product defect in materials or workmanship

Warranty Repair

Ingram Micro Returns

Please call Ingram Micro New Zealand on 09-414-0100 for warranty replacement or fill-in an online RMA form https://nz.ingrammicro.com/Pages/IMReturnsRMA.aspx

Non Warranty Repair

Contact Vendor for nearest Service Centre Address
Website: seagate.com

Seagate warranty details
Seagate 2.5" Momentus/Thin Drives (SATA) 3 years
Seagate 2.5" Thin SSHD (SATA) 5 years
Seagate 3.5" Barracuda Desktop (SATA) 2 years
Seagate 3.5" Desktop SSHD (SATA) 5 years
Seagate 3.5" SV35/Surveillance (SATA) 3 years
Seagate 3.5" NAS/Enterprise NAS (SATA) 5 years
Seagate 3.5" Archive (SATA) 3 years
Seagate 3.5" Constellation ES (SATA/SAS) 5 years
Seagate 3.5" Enterprise Drives (SATA/SAS) 5 years
Seagate 3.5" Cheetah Drives (SAS) 5 years
Seagate 2.5" Constellation/Savvio Drives (SATA/SAS) 5 years
Seagate Expansion External Drives (Portable/Desktop) 3 years
Seagate Back Up External Drives (Portable/Desktop) 3 years
Seagate Personal Cloud 3 years
Seagate NAS/NAS Pro/WSS NAS/Rack mounts 3 years

Technical Support number: 0800 443 988
11.30am - 7.00pm (New Zealand Standard Time)

* Faulty hard drives that are still under warranty but have gone obsolete will be replaced with the closest current Hard Drive

* Serial Number Verification is required