Microsoft Volume Licensing - Open License / Open Value / Open Value Subscription:
* 0-50 days from the original Microsoft Invoice Date:
Please advise us within 14 days of any changes to the details on the license. All Microsoft Licensing returns must be completed within 50 days and are subject to approval.
Online Services (e.g. Office 365):
We cannot accept any return requests once an Online Services Activation (OSA) Key has been activated.
If a PO contains multiple OSA keys, the entire order becomes not returnable after at least one of the OSA keys has been activated.
Microsoft PC Accessories
Reseller to contact Ingram Micro Faulty Returns nzrare01@ingrammicro.co.nz for invoices that fall within below warranty periods.
1 Year - Classic Intellimouse, Arc Mouse, Modern Keyboard
2 Years - Wired Compact Optical Mouse 500, LifeChat LX-2000, LX-3000, LX-4000, LX-6000
3 Years - Wireless Mobile Mouse 1850, Sculpt Mobile Mouse, Sculpt Comfort Mouse, Sculpt Ergonomic Mouse, Designer Bluetooth Mouse, Basic Optical Mouse, Comfort Mouse 4500, LifeCam HD-3000, LifeCam Cinema, LifeCam Studio, Wireless Desktop 850,900, 2000, 3050, 5050, All in one Media Keyboard, Sculpt Comfort Desktop, Wireless Comfort Desktop, Designer Bluetooth Desktop, Sculpt Ergonomic Desktop, Wired Desktop 600, Wired Keyboard 600, Natural Ergonomic Keyboard 4000
Microsoft Surface Accessories
Faulty within 1 Year of invoice date – Reseller to contact Ingram Micro Faulty Returns nzrare01@ingrammicro.co.nz
Microsoft Surface Devices
Faulty within 30 days of invoice date – Reseller to contact Ingram Micro Faulty Returns nzrare01@ingrammicro.co.nz
Faulty outside 30 days of invoice date within 1 Year Standard Warranty - Call Microsoft Surface Commercial Support 0800 800 004, Option 2, Option 7
Faulty outside 30 days of invoice date with Extended NBD Warranty – Call 0800 024 458 or email surface@brightpoint.com
Out of Warranty Support for Surface Devices
Contact Microsoft Surface Commercial Support 0800 800 004, Option 2, Option 7